Поправил тебе форматирование поста, но в следующий раз не поленись, пожалуйста, сам прочитать инструкцию по Markdown, которая есть прямо под окном ввода сообщения.

Спасибо

долго переписывался с техподдержкой

светани переписку

#43 Updated by sergei 20 days ago Good afternoon.

file search Gemfile.lock root@ba0d47cd7aaf:/usr/src/redmine# find / -name Gemfile.lock

/usr/src/redmine/Gemfile.lock

/usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

/usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

deleting all found ones root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/src/redmine/Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

checking, there are no files root@ba0d47cd7aaf:/usr/src/redmine# find / -name Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine#

#44 Updated by Dimitar Chervenakov 20 days ago Dear Sergey,

Thanks for the reply.

Actually, please just try to follow the steps of installation from the guide. And see is it okay afterward?

I look forward to hearing from you.

sergei wrote:

Good afternoon.

file search Gemfile.lock root@ba0d47cd7aaf:/usr/src/redmine# find / -name Gemfile.lock

/usr/src/redmine/Gemfile.lock

/usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

/usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

deleting all found ones root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/src/redmine/Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine# rm /usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

checking, there are no files root@ba0d47cd7aaf:/usr/src/redmine# find / -name Gemfile.lock

root@ba0d47cd7aaf:/usr/src/redmine#

#45 Updated by sergei 20 days ago Starting the plug-in installation version 3.4.4

#46 Updated by Dimitar Chervenakov 19 days ago Dear Sergei,

Thanks for the reply.

Well, Redmine 3 seems indeed pretty old school version. According to the shared logs it tried to use redmineup gem (which replaces the redmine_crm gem in the current versions).

We can offer you a custom installation service on your specific Redmine 3 versions with the old versions of the plugins that are going to be made to work exactly for this old Redmine. But it will be counted as a paid service (installation service).

Please tell me if you are interested and I will redirect you to our Project Manager who will provide you with more detail about this specific installation task.

I look forward to hearing from you.

sergei wrote:

Starting the plug-in installation version 3.4.4

#47 Updated by sergei 19 days ago We have redmine 4.2, we will continue to try to install newer versions of plugins, I think the problem is that third-party plugins have changed the structure of the database, because of this there are problems, we need to understand what prevents and eliminate them.

#48 Updated by Dimitar Chervenakov 19 days ago Dear Sergei,

Thanks for the reply and clarification.

All right, please keep me posted about this investigation.

sergei wrote:

We have redmine 4.2, we will continue to try to install newer versions of plugins, I think the problem is that third-party plugins have changed the structure of the database, because of this there are problems, we need to understand what prevents and eliminate them.

#42 Updated by Dimitar Chervenakov 20 days ago Hello Sergei,

Thanks for the reply and clarification.

May I ask you to make sure following the steps described in this guide? —> https://hub.docker.com/_/redmine

Is it okay now?

I look forward to hearing from you.

sergei wrote:

Hi

1.   We do not run the "bundle install" command, this is not for containers.
   

2.   Gemfile files.there is a lot of lock, which one should I delete exactly?
   

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/Gemfile.lock

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/bundle/ruby/3.3.0/gems/builder-3.3.0/Gemfile.lock

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/bundle/ruby/3.3.0/gems/rqrcode-2.2.0/Gemfile.lock

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/bundle/ruby/3.3.0/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/local/bundle/gems/rqrcode-2.2.0/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/local/bundle/gems/builder-3.3.0/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/vendor/bundle/ruby/3.3.0/gems/rqrcode-2.2.0/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/vendor/bundle/ruby/3.3.0/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/vendor/bundle/ruby/3.3.0/gems/builder-3.3.0/Gemfile.lock

/var/lib/docker/overlay2/25c6f7c2a54720b08e7924cc4924ca01977f3c318dfb294ad0505f5bad836918/diff/usr/local/lib/ruby/gems/3.3.0/gems/typeprof-0.21.9/Gemfile.lock

/var/lib/docker/overlay2/25c6f7c2a54720b08e7924cc4924ca01977f3c318dfb294ad0505f5bad836918/diff/usr/local/lib/ruby/gems/3.3.0/gems/rbs-3.4.0/Gemfile.lock

/var/lib/docker/overlay2/f62946d0be6f1224cd5b8f3ed5067bb6e190caaef98818d43ee78aa5933d15ad/diff/usr/local/lib/ruby/gems/3.3.0/gems/typeprof-0.21.9/Gemfile.lock

/var/lib/docker/overlay2/f62946d0be6f1224cd5b8f3ed5067bb6e190caaef98818d43ee78aa5933d15ad/diff/usr/local/lib/ruby/gems/3.3.0/gems/rbs-3.4.0/Gemfile.lock

/var/lib/docker/overlay2/12850a8aa8e2b15d1c8f2de5cc3d660dc89ad391751a1a8163ea706d0b7c46ba/diff/usr/local/lib/ruby/gems/3.2.0/gems/rbs-2.8.2/Gemfile.lock

/var/lib/docker/overlay2/12850a8aa8e2b15d1c8f2de5cc3d660dc89ad391751a1a8163ea706d0b7c46ba/diff/usr/local/lib/ruby/gems/3.2.0/gems/rbs-2.8.2/steep/Gemfile.lock

/var/lib/docker/overlay2/12850a8aa8e2b15d1c8f2de5cc3d660dc89ad391751a1a8163ea706d0b7c46ba/diff/usr/local/lib/ruby/gems/3.2.0/gems/typeprof-0.21.3/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/local/bundle/gems/rqrcode-2.2.0/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/local/bundle/gems/builder-3.3.0/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/diff/usr/src/redmine/Gemfile.lock

#41 Updated by sergei 21 days ago Hi

1.   We do not run the "bundle install" command, this is not for containers.
   

2.   Gemfile files.there is a lot of lock, which one should I delete exactly?
   

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/Gemfile.lock

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/bundle/ruby/3.3.0/gems/builder-3.3.0/Gemfile.lock

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/bundle/ruby/3.3.0/gems/rqrcode-2.2.0/Gemfile.lock

/opt/docker/sameersbn_redmine-6.0.3/data/tmp/bundle/ruby/3.3.0/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/local/bundle/gems/rqrcode-2.2.0/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/f0c7dba0043546852a85f9b768b828618a3d257b97c16d43467cbd7a3a8ea053/diff/usr/local/bundle/gems/builder-3.3.0/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/vendor/bundle/ruby/3.3.0/gems/rqrcode-2.2.0/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/vendor/bundle/ruby/3.3.0/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/cfd54a6eef8af91d871bba4da8f8e485ab69db95314b6a90fc27f775f82b5799/diff/home/redmine/redmine/vendor/bundle/ruby/3.3.0/gems/builder-3.3.0/Gemfile.lock

/var/lib/docker/overlay2/25c6f7c2a54720b08e7924cc4924ca01977f3c318dfb294ad0505f5bad836918/diff/usr/local/lib/ruby/gems/3.3.0/gems/typeprof-0.21.9/Gemfile.lock

/var/lib/docker/overlay2/25c6f7c2a54720b08e7924cc4924ca01977f3c318dfb294ad0505f5bad836918/diff/usr/local/lib/ruby/gems/3.3.0/gems/rbs-3.4.0/Gemfile.lock

/var/lib/docker/overlay2/f62946d0be6f1224cd5b8f3ed5067bb6e190caaef98818d43ee78aa5933d15ad/diff/usr/local/lib/ruby/gems/3.3.0/gems/typeprof-0.21.9/Gemfile.lock

/var/lib/docker/overlay2/f62946d0be6f1224cd5b8f3ed5067bb6e190caaef98818d43ee78aa5933d15ad/diff/usr/local/lib/ruby/gems/3.3.0/gems/rbs-3.4.0/Gemfile.lock

/var/lib/docker/overlay2/12850a8aa8e2b15d1c8f2de5cc3d660dc89ad391751a1a8163ea706d0b7c46ba/diff/usr/local/lib/ruby/gems/3.2.0/gems/rbs-2.8.2/Gemfile.lock

/var/lib/docker/overlay2/12850a8aa8e2b15d1c8f2de5cc3d660dc89ad391751a1a8163ea706d0b7c46ba/diff/usr/local/lib/ruby/gems/3.2.0/gems/rbs-2.8.2/steep/Gemfile.lock

/var/lib/docker/overlay2/12850a8aa8e2b15d1c8f2de5cc3d660dc89ad391751a1a8163ea706d0b7c46ba/diff/usr/local/lib/ruby/gems/3.2.0/gems/typeprof-0.21.3/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/local/bundle/gems/rqrcode-2.2.0/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/7488e301460cb456a1b9e4b016b3d5e03fffae99639648d2cfe2073843c3869f/diff/usr/local/bundle/gems/builder-3.3.0/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

/var/lib/docker/overlay2/1bd6a33fd97cc0aed6cad1b5a841a9de1d7be45aa3bd3280b787e929b3fc471e/diff/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/src/redmine/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/local/bundle/gems/rqrcode-2.1.0/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/local/bundle/gems/ruby-openid-2.9.2/examples/rails5_openid/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/merged/usr/local/bundle/gems/rqrcode_core-1.2.0/Gemfile.lock

/var/lib/docker/overlay2/eec7d463fe4e82d750d579e360959c956912337b13f0efebd7a545e712f4eb1c/diff/usr/src/redmine/Gemfile.lock

#30 Updated by sergei 26 days ago I don’t know, preferably several versions of e, 4, 3, 2, we’ll try it, maybe it will work

#31 Updated by Dimitar Chervenakov 26 days ago Dear Sergei,

Thanks for the reply.

I uploaded a lot of old Contacts and Helpdesk versions here on the right sidebar (the Files section), please check them –>

Just confirm if you can find and download them.

I look forward to hearing from you.

sergei wrote:

I don’t know, preferably several versions of e, 4, 3, 2, we’ll try it, maybe it will work

#32 Updated by sergei 25 days ago Yes, I see them, crm plugins and helpdesk version 4.x.x, I would like to try installing version 3.x.x

#33 Updated by Dimitar Chervenakov 25 days ago Dear Sergei,

Thanks for the reply.

May I ask you to specify version 3.x.x you mean for Redmine (the plugins to be compatible with Redmine 3) or the plugins CRM and Heldpesk to be version 3.x.x?

I look forward to hearing from you.

sergei wrote:

Yes, I see them, crm plugins and helpdesk version 4.x.x, I would like to try installing version 3.x.x

#34 Updated by sergei 25 days ago Yes, I wrote about plugin versions, not Redmene

#35 Updated by sergei 25 days ago plug-ins of version 4 gave the same error, I’m waiting for plug-ins of version 3 for the test.

#36 Updated by Dimitar Chervenakov 25 days ago Dear Sergei,

Thanks for the reply and clarification.

I uploaded version 3 of Contacts and Helpdesk plugins, please check them here —>

Just confirm if all is fine afterward.

I look forward to hearing from you.

sergei wrote:

plug-ins of version 4 gave the same error, I’m waiting for plug-ins of version 3 for the test.

#37 Updated by Dimitar Chervenakov 24 days ago Hello,

I hope you are doing well.

May I ask, have you received my last mail? If not, then please check it below.

I look forward to hearing from you.

Dimitar Chervenakov wrote:

Dear Sergei,

Thanks for the reply and clarification.

I uploaded version 3 of Contacts and Helpdesk plugins, please check them here —>

Just confirm if all is fine afterward.

I look forward to hearing from you.

sergei wrote:

plug-ins of version 4 gave the same error, I’m waiting for plug-ins of version 3 for the test.

#38 Updated by sergei 24 days ago Hello, yes, we will check these plug-in versions today.

#39 Updated by sergei 24 days ago 3.1 and 3.2 give this error:

3.4 like this. None of them start. Everyone has a conflict.

#40 Updated by Dimitar Chervenakov 21 days ago Hi Sergei,

Thanks for the reply.

Could you please try to temporarily remove the Gemfile.lock file and then run the «bundle install»?

I look forward to hearing from you.

sergei wrote:

3.1 and 3.2 give this error:

3.4 like this. None of them start. Everyone has a conflict.

#30 Updated by sergei 26 days ago I don’t know, preferably several versions of e, 4, 3, 2, we’ll try it, maybe it will work

#31 Updated by Dimitar Chervenakov 26 days ago Dear Sergei,

Thanks for the reply.

I uploaded a lot of old Contacts and Helpdesk versions here on the right sidebar (the Files section), please check them –>

Just confirm if you can find and download them.

I look forward to hearing from you.

sergei wrote:

I don’t know, preferably several versions of e, 4, 3, 2, we’ll try it, maybe it will work

#32 Updated by sergei 25 days ago Yes, I see them, crm plugins and helpdesk version 4.x.x, I would like to try installing version 3.x.x

#33 Updated by Dimitar Chervenakov 25 days ago Dear Sergei,

Thanks for the reply.

May I ask you to specify version 3.x.x you mean for Redmine (the plugins to be compatible with Redmine 3) or the plugins CRM and Heldpesk to be version 3.x.x?

I look forward to hearing from you.

sergei wrote:

Yes, I see them, crm plugins and helpdesk version 4.x.x, I would like to try installing version 3.x.x

#34 Updated by sergei 25 days ago Yes, I wrote about plugin versions, not Redmene

#35 Updated by sergei 25 days ago plug-ins of version 4 gave the same error, I’m waiting for plug-ins of version 3 for the test.

#36 Updated by Dimitar Chervenakov 25 days ago Dear Sergei,

Thanks for the reply and clarification.

I uploaded version 3 of Contacts and Helpdesk plugins, please check them here —>

Just confirm if all is fine afterward.

I look forward to hearing from you.

sergei wrote:

plug-ins of version 4 gave the same error, I’m waiting for plug-ins of version 3 for the test.

#37 Updated by Dimitar Chervenakov 24 days ago Hello,

I hope you are doing well.

May I ask, have you received my last mail? If not, then please check it below.

I look forward to hearing from you.

Dimitar Chervenakov wrote:

Dear Sergei,

Thanks for the reply and clarification.

I uploaded version 3 of Contacts and Helpdesk plugins, please check them here —>

Just confirm if all is fine afterward.

I look forward to hearing from you.

sergei wrote:

plug-ins of version 4 gave the same error, I’m waiting for plug-ins of version 3 for the test.

#38 Updated by sergei 24 days ago Hello, yes, we will check these plug-in versions today.

#39 Updated by sergei 24 days ago 3.1 and 3.2 give this error:

3.4 like this. None of them start. Everyone has a conflict.

#40 Updated by Dimitar Chervenakov 21 days ago Hi Sergei,

Thanks for the reply.

Could you please try to temporarily remove the Gemfile.lock file and then run the «bundle install»?

I look forward to hearing from you.

But it will be counted as a paid service (installation service)

И что конкретно непонятно? )

#20 Updated by Dimitar Chervenakov 27 days ago Dear Sergei,

Thanks for the reply.

There is an easier way - you can try the second option —> 2. Try on a separate Redmine instance where only RedmineUP plugins are installed.

Your license (single-server license) allows you to have unlimited number of copies of the plugins for evaluating and testing purposes. So, you can try to install Redmine Bitnami stack (which is not time consuming, approximately 30 minutes) —> https://www.redmineup.com/pages/help/installation/Redmine-Bitnami-virtual-image-ova-virtualbox#Video-demonstration

And then install the plugin(s) (approximately 20 min) —> https://www.redmineup.com/pages/help/installation/help-installation-plugin-bitnami-redmine-virtual-image-ova-virtualbox

I look forward to hearing from you.

sergei wrote:

Hi. We are not able to run a test with the removal of other plugins yet, we want to make a clone of our virtual machine for experiments.

#21 Updated by sergei 27 days ago We have installed Redmine version 4.2.3

#22 Updated by sergei 26 days ago There is no say or I don’t see a button on this page.

#23 Updated by Dimitar Chervenakov 26 days ago Hello Sergei,

Thanks for the reply and clarification.

I just recorded a video demonstration for you, please see it here —>

Is it okay now?

I look forward to hearing from you.

sergei wrote:

There is no say or I don’t see a button on this page.

#24 Updated by sergei 26 days ago I have registered, but I cannot access the download, apparently the company has tightened the requirements, I would appreciate it if you would send a direct link to download redmine 4.2.3

#25 Updated by sergei 26 days ago Hello Dimitar. Try downloading the distribution yourself.

#26 Updated by sergei 26 days ago I have an idea, maybe I should try installing the old version of the crm plugin and helpdesk? Can I get these distributions?

#27 Updated by sergei 26 days ago we have removed all plugins except yours, the error has not gone away.

full rights to the database

The rights to the FS are also full for the user and the container group.

bundle exec rake tmp:cache:clear RAILS_ENV=production

It doesn’t help either

#28 Updated by sergei 26 days ago config.action_mailer.raise_delivery_errors = true

config.log_level = :debug

begin # «try» block

Rails.logger.info("Log smthing")

rescue Exception => ex

Rails.logger.error{"Log exception: #{eх}"}

end

root@2bc599af439c:/usr/src/redmine# cat /usr/src/redmine/config/environments/production.rb

Rails.application.configure do

config.cache_classes = true

config.eager_load = true

config.consider_all_requests_local = false

config.action_controller.perform_caching = true

config.action_mailer.logger = nil

config.active_support.deprecation = :log

config.action_mailer.raise_delivery_errors = true

config.log_level = :debug

end

the logs are empty

#29 Updated by Dimitar Chervenakov 26 days ago Dear Sergei,

Thanks for the reply.

Yes, sure, I can send you old versions of Helpdesk and CRM plugins. Could you please specify which version you would like to get and I will send them to you?

I look forward to hearing from you.

sergei wrote:

I have an idea, maybe I should try installing the old version of the crm plugin and helpdesk? Can I get these distributions?

#12 Updated by sergei 28 days ago What does «correct permissions» mean?

What permissions should I set?

Is it true that there is a production.log file in Redmine 4.2?

#13 Updated by Dimitar Chervenakov 28 days ago Dear Sergei,

Thanks for the reply.

What does «correct permissions» mean?

Well, please grant all permissions to be 100% sure all will be fine. :)

Is it true that there is a production.log file in Redmine 4.2?

Yeah, there should be by default.

I look forward to hearing from you.

sergei wrote:

What does «correct permissions» mean?

What permissions should I set?

Is it true that there is a production.log file in Redmine 4.2?

#14 Updated by sergei 28 days ago I onlyinstalledthisplugin

The logsare empty

The maximum rights were granted

#15 Updated by Dimitar Chervenakov 28 days ago Dear Sergei,

Thanks for the reply.

Hmm, this is very strange.

Could you please try to clear Redmine cache via this command in your core Redmine folder and see what would be the behavior afterward?

bundle exec rake tmp:cache:clear RAILS_ENV=production Is all fine afterward?

I look forward to hearing from you.

sergei wrote:

I onlyinstalledthisplugin

The logsare empty

The maximum rights were granted

#16 Updated by sergei 28 days ago wealsoupdatedthe dmsf plugintothe latestversionandgotthesame500error.

#17 Updated by Dimitar Chervenakov 28 days ago Dear Sergei,

Thanks for the reply and clarification.

According to the system information, there are other third-party components (plugins) installed. There is a possibility to be a conflict with some of them (probably with dmsf plugin too). May I ask you to pick one of the following 2 suggestions and check if the problem will still appear afterward:

1. Try to temporarily remove all the other third-party plugins.
2. Try on a separate Redmine instance where only RedmineUP plugins are installed.

I look forward to hearing from you.

sergei wrote:

wealsoupdatedthe dmsf plugintothe latestversionandgotthesame500error.

#18 Updated by Dimitar Chervenakov 27 days ago Dear Sergei,

I hope you are doing well.

May I ask, have you received my last mail? If not, then please check it below.

I look forward to hearing from you.

Dimitar Chervenakov wrote:

Dear Sergei,

Thanks for the reply and clarification.

According to the system information, there are other third-party components (plugins) installed. There is a possibility to be a conflict with some of them (probably with dmsf plugin too). May I ask you to pick one of the following 2 suggestions and check if the problem will still appear afterward:

1. Try to temporarily remove all the other third-party plugins.
2. Try on a separate Redmine instance where only RedmineUP plugins are installed.

I look forward to hearing from you.

sergei wrote:

wealsoupdatedthe dmsf plugintothe latestversionandgotthesame500error.

#19 Updated by sergei 27 days ago Hi. We are not able to run a test with the removal of other plugins yet, we want to make a clone of our virtual machine for experiments.

#6 Updated by sergei about 1 month ago After installing the CRM plugin, there was an access error, I also inform you that redmine is installed in docker

#7 Updated by Dimitar Chervenakov about 1 month ago Dear Сергей,

Thanks for the reply and clarification.

May I ask you to provide the production.log file? It is located in the redmine/log folder.

I look forward to hearing from you.

sergei wrote:

After installing the CRM plugin, there was an access error, I also inform you that redmine is installed in docker

#8 Updated by sergei about 1 month ago There are no logs, tell me how to enable it?

#9 Updated by Dimitar Chervenakov about 1 month ago Dear Sergey,

Thanks for the reply and clarification.

Well, if there are no logs, then the problem could be this one. :) —> https://www.redmineup.com/pages/help/helpdesk/crashed-redmine-after-helpdesk-installed

Please tell me if all is running fine afterward.

I look forward to hearing from you.

sergei wrote:

There are no logs, tell me how to enable it?

#10 Updated by sergei about 1 month ago The point is that we don’t have a production.log file. And it’s not clear what permissions to set.

Here are all the log files:

root@fd3b30346d78 :/# ls -l /var/log

total 532

rw-r–r- 1 root root 15071 Mar 10 13:53 alternatives.log

drwxr-xr-x 1 root root 4096 Mar 10 13:53 apt

rw-rw— 1 root utmp 0 Jan 25 2022 btmp

rw-r–r- 1 root root 191066 Mar 10 13:53 dpkg.log

rw-r–r- 1 root root 32000 Jan 27 2022 faillog

rw-rw-r- 1 root utmp 292000 Jan 27 2022 lastlog

rw-rw-r- 1 root utmp 0 Jan 25 2022 wtmp

root@fd3b30346d78 :/#

root@fd3b30346d78 :/#

root@fd3b30346d78 :/# ls -l /usr/src/redmine/log/

total 4

rw-r–r- 1 redmine redmine 67 Jun 18 09:31 redmine_helpdesk.log

root@fd3b30346d78 :/ #

#11 Updated by Dimitar Chervenakov about 1 month ago Dear Sergey,

Thanks for the reply.

Hmm, it is a bit strange. Then may I ask you to create the production.log file (via some text program) and make with correct permissions? Is all running fine now?

I look forward to hearing from you.

sergei wrote:

The point is that we don’t have a production.log file. And it’s not clear what permissions to set.

Here are all the log files:

root@fd3b30346d78 :/# ls -l /var/log

total 532

rw-r–r- 1 root root 15071 Mar 10 13:53 alternatives.log

drwxr-xr-x 1 root root 4096 Mar 10 13:53 apt

rw-rw— 1 root utmp 0 Jan 25 2022 btmp

rw-r–r- 1 root root 191066 Mar 10 13:53 dpkg.log

rw-r–r- 1 root root 32000 Jan 27 2022 faillog

rw-rw-r- 1 root utmp 292000 Jan 27 2022 lastlog

rw-rw-r- 1 root utmp 0 Jan 25 2022 wtmp

root@fd3b30346d78 :/#

root@fd3b30346d78 :/#

root@fd3b30346d78 :/# ls -l /usr/src/redmine/log/

total 4

rw-r–r- 1 redmine redmine 67 Jun 18 09:31 redmine_helpdesk.log

root@fd3b30346d78 :/ #

#1 Updated by Dimitar Chervenakov about 1 month ago Hello Sergei,

Thanks for contacting us. Also, thanks for sharing the logs.

The Contacts (CRM) plugin is required for the Helpdesk to be able to work. It is stated on point 1 of the installation guide —> https://www.redmineup.com/pages/help/helpdesk/installing-redmine-helpdesk-plugin-on-linux#Install-CRM-plugin

The light (free) version is enough for this purpose, you can download it anytime from here —> https://www.redmineup.com/pages/plugins/crm#pricing

Just tell me if all is fine afterward.

I look forward to hearing from you.

You wrote:

Goodafternoon,wehave purchasedthe RedmineHelpdeskplugin,butwe cannotinstallit,it givesan error,I attachthe logtothe letter.**

As requested, I launched the bundle update redmine_crm update. It passed without mistakes. Result from the bundle info redmine_crm command:

That is, version 0.0.63 is installed, but the error has not disappeared, and it says that 0.0.23 is being used.

We don’t have the opportunity to update Redmine and its plugins, so we have to use this version.

Environment: Redmine version 4.2.3.stable Ruby version 2.7.5-p203 (2021-11-24) [x86_64-linux] Rails version 5.2.6 Environment production Database adapter PostgreSQL Mailer queue ActiveJob::QueueAdapters::AsyncAdapter Mailer delivery smtp SCM: Subversion 1.14.1 Mercurial 5.6.1 Bazaar 3.1.0 Git 2.30.2 Filesystem Redmine plugins: additionals 3.0.4 redmine_agile 1.6.2 redmine_banner 0.3.4 redmine_checklists 3.1.20 redmine_dmsf 2.4.11 redmine_impersonate 2.0.0 redmine_logs 0.2.0 redmine_mentions 0.0.1 redmine_theme_changer 0.4.0 that_email_log 0.0.4

#3 Updated by Dimitar Chervenakov about 1 month ago Dear Sergei,

Thanks for the reply.

This error is based on the redmine_crm to redmineup gem transition. It means that you have to update all your RedmineUP plugins in order to fix this problem.

I see in your system info that you have Agile, Checklists as well as Helpdesk and Contacts plugin that you are trying to install. Please download here the very latest versions of these 4 plugins here (the right sidebar, the Files section) —–>

Please make sure to install them one-by-one (not all at once) and all will be fine.

Just tell me what is the result afterward.

I look forward to hearing from you.

sergei wrote:

The pluginwas downloadedfrom thelink. It returned an errorduringinstallation:

As requested, I launched the bundle update redmine_crm update. It passed without mistakes. Result from the bundle info redmine_crm command:

That is, version 0.0.63 is installed, but the error has not disappeared, and it says that 0.0.23 is being used.

We don’t have the opportunity to update Redmine and its plugins, so we have to use this version.

Environment: Redmine version 4.2.3.stable Ruby version 2.7.5-p203 (2021-11-24) [x86_64-linux] Rails version 5.2.6 Environment production Database adapter PostgreSQL Mailer queue ActiveJob::QueueAdapters::AsyncAdapter Mailer delivery smtp SCM: Subversion 1.14.1 Mercurial 5.6.1 Bazaar 3.1.0 Git 2.30.2 Filesystem Redmine plugins: additionals 3.0.4 redmine_agile 1.6.2 redmine_banner 0.3.4 redmine_checklists 3.1.20 redmine_dmsf 2.4.11 redmine_impersonate 2.0.0 redmine_logs 0.2.0 redmine_mentions 0.0.1 redmine_theme_changer 0.4.0 that_email_log 0.0.4

#4 Updated by sergei about 1 month ago updated versions of plugins will work on our redmine stable version 4.2.3.stable?

#5 Updated by Dimitar Chervenakov about 1 month ago Dear Sergei,

Thanks for the reply.

Yes, I confirm they will work on Redmine 4.2.3.stable version.

So, please proceed further with the installation.

Just tell me if all is fine afterward.

I look forward to hearing from you.

sergei wrote:

updated versions of plugins will work on our redmine stable version 4.2.3.stable?

не сможем им предоставить доступ удалённый, из-за особенности сети.

не сможем им предоставить доступ удалённый, из-за особенности сети.

то есть тихий шёпот «Дай денег» вы не слышите?

Так соберите чистый бандл и импортните базу )

это крайний вариант, хотелось бы своими силами решить проблему

это крайний вариант, хотелось бы своими силами решить проблему

это как? переписать проприетарный модуль так чтобы он работал в неподдерживаемой вендором конфигурации на живом проде? Чтож, удачи!

в том то и дело что версия плагина совместима с нашей версией редмайна, проблема в том что наша бд возможно притерпела изменения из за сторонних плагинов, поэтому плагин не встаёт, если чистую туже версию редмайна взять, то плагин встанет как родной

в том то и дело что версия плагина совместима с нашей версией редмайна, проблема в том что наша бд возможно притерпела изменения из за сторонних плагинов, поэтому плагин не встаёт, если чистую туже версию редмайна взять, то плагин встанет как родной

И что тут сможет сделать поддержка?

Эта задача явно потребует кастомную разработку, которую, понятное дело, никто бесплатно делать не станет.

даже если хомячки пережуют и притрут тебе то что куда надо, твой техдолг только увеличится. помни это.